Shipping Policy

Last updated: [MONTH DAY, YEAR]

A little anticipation is part of finding something lovely. Here is what to expect when ordering from Tracy&Co.

Shipping destinations

We ship to almost all countries around the world.

Order processing

Orders are generally processed within 1-3 business days after payment confirmation.

Processing time is separate from shipping transit time. If an item requires additional preparation or is offered for preorder, its expected dispatch timeframe will be stated on the product page before purchase.

Shipping rates and estimated delivery

Shipping method	Coverage	Transit time after dispatch	Shipping charge
Standard	Worldwide	7-14 business days	Free

Estimated total delivery time is processing time plus transit time.

Available shipping methods and applicable charges are shown at checkout before payment. Any item-specific shipping restrictions or additional charges will be disclosed before you place your order.

Where orders ship from

Orders are dispatched from California, United States.

Order tracking

When your order ships, we will send a shipping confirmation to the email address provided at checkout. Tracking information will be included where available for your shipping method.

Tracking updates may not appear immediately after a shipping label is created. If you need help locating your shipment, contact support@tracyandco.shop with your order number.

Delivery delays

Delivery estimates are not guaranteed arrival dates unless a shipping service is expressly described as guaranteed.

If we cannot dispatch your order within the promised timeframe, we will notify you, provide an updated estimate where available, and explain your options to accept the delay or cancel the unshipped items for a refund. Where required, we will obtain your consent before extending the shipping timeframe.

If a dispatched parcel is delayed or appears lost, contact us so we can investigate with the carrier and help resolve the issue.

Address changes and cancellations

Please check your shipping address carefully before placing your order.

To request an address change or cancellation, email support@tracyandco.shop as soon as possible with your order number. We will confirm whether the request can be accommodated. Changes may not be possible once an order has been dispatched.

If a parcel is returned because of an incorrect or incomplete address, we will contact you to discuss the next steps and disclose any applicable reshipping charge before proceeding.

Damaged, incorrect, or missing items

If an item arrives damaged or you receive the wrong item, contact support@tracyandco.shop promptly with your order number and a description of the issue. Photos of the item and packaging, if available, can help us investigate.

Please keep the packaging while we review the issue. We will explain the appropriate resolution and any return instructions. Nothing in this policy limits your applicable consumer rights.

For a parcel marked delivered that you cannot locate, check nearby delivery areas and with household members, then contact us for assistance.

Returns and refunds

For return eligibility, deadlines, costs, and refund processing, please review our Return & Refund Policy.

Contact

Tracy&Co
Email: support@tracyandco.shop