FAQs

A Few Things You Might Wonder

What can I find at Tracy&Co?

Discover stationery, dining and kitchen accessories, décor and candles, wallpaper, and bedding—with a love of pattern, color, and the little details that make everyday life feel special.

Where do you ship?

We ship worldwide. Please see our Shipping Policy for coverage, restrictions, and available delivery methods.

How long will my order take to arrive?

Orders generally take 1-3 business days to process, followed by 5-8 business days in transit for Standard. Any different timeframe for a specific item will be stated on its product page.

How much does shipping cost?

We proud to offer free shipping worldwide on all orders.

How can I track my order?

Once your order ships, check your shipping confirmation email for tracking information, where available. If you need help, email support@tracyandco.shop with your order number.

Can I change or cancel my order?

Contact us as soon as possible at support@tracyandco.shop. We will check your order’s status and let you know whether a change or cancellation is still possible.

Can I return an item?

Please review our Return & Refund Policy for the return window, eligible items, product-condition requirements, and any return shipping costs. Contact us before sending an item back so we can provide the correct instructions.

What if my order arrives damaged or incorrect?

Email [SUPPORT EMAIL] with your order number and a description of the issue. Photos of the item and packaging, if available, will help us review what happened and arrange an appropriate resolution.

How do I choose the right wallpaper quantity?

Start with the dimensions of your walls, then check the wallpaper’s listed dimensions, coverage, and pattern repeat. Pattern matching and trimming can affect how much you need. If anything is unclear, contact us before ordering.

What is included in a bedding set?

The included pieces depend on the product and selected option. Check the product description and size information carefully—items shown in styled photographs are not necessarily included.

How should I care for my items?

Care requirements vary by material and product. Follow the instructions on the product page and any care label supplied with your item. Please ask us if you need clarification before washing, cleaning, or installing a product.

Do you accept wholesale inquiries?

Yes—we welcome inquiries from retailers and businesses interested in Tracy&Co. Visit our Wholesale page or email support@tracyandco.shop with your business details and the products you are interested in. Availability and terms are confirmed individually.

Still Have a Question?

Whether you are choosing a pattern or checking a product detail, we are here to help.

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